Real Estate Phone Scripts: This 1 Easy Trick Changes Everything
There are countless real estate phone scripts out there. How do you know if yours is any good? Your calls can make or break your relationship with potential clients, so getting them right is a huge part of your business. Time and experience can certainly help, but starting from a good script is important too.
Remember: there are no bad leads in real estate—just ones that need more nurture. Your calling is where that nurture begins. If you want to convert those leads into clients and those clients into closed transactions, here’s one easy trick that can make all the difference: personalizing your phone scripts.
Why Personalized Real Estate Phone Scripts are Effective
Personalizing a script takes your real estate business to the next level. When you call a lead, they can usually tell when you’re using a generic script. A personalized phone script shows that you’re genuinely interested in your soon-to-be client’s needs and that you’re taking the time to tailor your message to their specific situation. It also gives you a better chance of getting a response and building rapport with the lead, which can help to establish trust and set the foundation for a successful relationship. Caring enough to tailor your message shows effort and a willingness to meet the client where they are—something that is sure to make an impression on a new client.
How to Create a Personalized Phone Script
To create a personalized real estate phone script, you’ll need to do a bit of research on your lead. You can start by gathering basic information about them—their preferred name, any property they’re interested in, and whatever else you know about their budget and needs. Then, research their specific areas of interest, any market conditions that might come into play, or anything else that might come into play. You’ll use all that information to target your script directly at your prospective client.
Here are a few tips for creating an effective real estate phone script:
- Address them by name: Saying someone’s name is a simple way to make them feel valued and important.
- Mention the property they’re interested in: Showing that you’re familiar with the lead’s interests will make them feel more comfortable with you and build immediate trust in your ability to represent them.
- Ask open-ended questions: Asking questions that can’t be answered with a simple “yes” or “no” will help you learn more about the lead’s needs and keep the conversation flowing.
- Offer helpful information: If you have information that you think would be relevant to the lead, include it in your call. For example, you could mention local schools, crime rates, or community amenities that the lead may be interested in.
- Keep it short and sweet: The goal of the call is to build rapport and get the lead to agree to a follow-up meeting, not to give them a sales pitch. Keep your call script concise and to the point, and focus on building a connection with the lead.
Example Phone Script
Here’s an example of what a personalized real estate phone script might look like:
Hi [Lead’s Name], this is [Your Name] from [Your Company]. I wanted to reach out because I noticed that you’re interested in the home located at [Property Address]. I have some information that I think might be helpful to you. Do you have a few minutes to chat?
[Lead’s Name], I know that you’re looking for a home in the [Location] area, and I think the home located at [Property Address] could be a great fit for you. It’s located in a fantastic neighborhood with great schools and a low crime rate. What’s your budget for a new home, if you don’t mind me asking?
Great, so you’re looking for a home in the [Price Range]. I think that the home at [Property Address] could be a perfect match for you, and I’d love to set up a time for us to take a tour, so you can see for yourself. Would next [Day of the Week] at [Time] work for you?
Thanks for your time, [Lead’s Name]. I’m really looking forward to helping you find your dream home.
You’ll want to adapt your template to your voice and style as well as to the specific needs and situation of your soon-to-be client—it’s a personalized real estate phone script, after all. If you follow the tips above and start making your calls as personal as they can be, you’ll close deals you otherwise might never have had a chance at.