Creating 5-Star Client Experiences By Verl Workman Google, Yelp, Zillow, Amazon, Facebook, TripAdvisor, the Yellow Pages, the Better Business Bureau, Angie’s List and Foursquare all have one thing in common: They provide users or shoppers the ability to give and receive reviews. They are portals that help consumers decide whether or not to use someone’s services…

Using Your Team’s Strengths to Land More Listings By Michael Harmon In a listing appointment, we don’t get a second opportunity to make a great first impression. That’s especially true in the ultra-competitive team segment of real estate. I really feel like the first step to a great listing appointment is to listen to the seller’s needs.…

5 Steps to Navigate What’s Next By Sarah Michelle Bliss There is no doubt that we are living through unprecedented times with the outbreak of COVID-19, and this virus has touched every industry, every job and every family in some capacity. However, this unique time has also presented us with opportunities to lean in to the tools…

Leadership for Your Team: What Does That Mean? By Jim Knowlton Leadership is one of the most written about topics today. In preparation for writing this article, I considered the coaching calls I recently conducted with my clients, a task that’s led to my proposing that a leader not only sets the strategic plan and action…

Got Culture? By Cleve Gaddis Somebody asked me recently if I had culture. “I think so,” I responded, before thinking to myself that I had learned manners as a child, which, in my mind, meant I had culture. I grew up in the South. My mom taught me how to behave in all social situations. She…

Are You Tracking Your Operational Excellence? By Jim Knowlton What is operational excellence? Operational excellence is having a process and system for all areas of your business, which, when followed, gives you a known outcome or customer experience. Understanding this definition can give us clarity into where our most effective improvements will take place. To improve your…

Every Business Has a Culture: Is Yours Intentionally or Accidentally Created? By Verl Workman On a recent visit to Lucidpress in Salt Lake City, I was greeted by a receptionist who I had never met. She got up out of her seat, came around the desk and said, “Welcome to Lucid! Who are you here to…

Do you Think Your Team Culture Mattered Before? It Definitely Does Now! By Brooke Sines Whoa—we have been through a whirlwind over the past few months, haven’t we? If your real estate team culture was rocky before, where is it now? I am amazed at how our team has been able to not only sustain our team culture…

When Do You Ask For Help? By April Critchfield When do you ask for help?I recently posted this question on Facebook: What was the final straw that made you want to ask for help for your real estate business? I was specifically looking for the trigger—that turning point or that moment that someone knew they needed to…

Building the Framework of Your Teams By Verl Workman Every team is different, but success principles apply to all teams, whether they’re big teams, small teams, brokerage teams, husband and wife teams, partnerships, family teams or even teams outside of real estate. Teams form when two or more people get together to create synergy and accomplish more…