When COVID-19 struck, real estate professionals faced a world of uncertainty. For Denise Klein, owner and success coach of The Klein Team NV in Las Vegas, COVID-19 meant a rapid reevaluation of her business strategy. With the support of Workman Success Systems, Denise transformed her approach to ensure her team’s productivity and client satisfaction didn’t just survive but thrive.
Navigating Uncharted Waters
As the world grappled with the onset of lockdowns, Denise had to adapt her business quickly to operate in the virtual landscape. “I was on a listing when we heard about the shutdown, and the fear was palpable,” Denise recalled.
The pandemic posed unprecedented challenges, prompting Denise to rethink how her team and clients would operate in a drastically altered market. “We had to figure out how to engage and support our agents and be there to ensure our clients’ needs were met,” she said.
The objective was clear: Pivot her business to a virtual environment, including work-from-home and remote meetings. Eventually, Denise and her team saw the pandemic as a catalyst to help clients feel more at ease using technology.
A Virtual Solution for a Real-World Problem
Leveraging Workman Success Systems’ real estate and business management platform, Denise integrated the technology into her business operations to maintain close-knit relationships and drive business growth. The Klein Team NV experienced an unexpected boon in business operating in the new virtual environment.
“The shift to virtual consultations and meetings was surprisingly well-received by our clients,” Denise said. The transition to remote work was seamless, and the organization saw improved efficiency and continued expansion despite challenges posed by the pandemic.
“We leveraged technology to maintain productivity and foster strong relationships. Our clients and team members adapted brilliantly to the virtual model,” said Denise. “Even today, the majority of our clients prefer virtual meetings. We’ve gone back to in-person buyer consultations, but the rest of our client interactions usually occur via technology.”
Denise’s commitment to client engagement and team productivity through the strategic use of virtual platforms let The Klein Team capitalize on some unexpected opportunities because of COVID-19. Introducing new technologies into her agency facilitated operational improvements and strengthened client relationships.
“When we were in lockdown, we maintained our commitment to our daily huddles doing so through Zoom,” says Denise. “We still ran our agenda, set expectations, looked at what we accomplished the day before and what we could improve on today. And once the huddle was over, instead of exiting Zoom, we stayed on for about four hours, using breakout rooms for the agents to work in, and I could move between them to interact with each agent individually.”
While COVID-19 was a fatal downturn for some real estate agents, it was the opposite for Denise. “Technology helped us create impactful relationships, which was key to our success during the pandemic,” Denise concluded.
